Privacy Policy

Privacy Policy

At Ray Hotel (“Site”), privacy and confidentiality of user information is important. We are committed to maintaining the privacy and security of your user information. We may have this policy updated from time to time. Thus, kindly check here frequently. Management shall not disclose identifiable user information to any third party without consent.

This site is committed to safeguarding privacy whilst visiting the hotel website:  (hereinafter referred to as the “Website”). We aim at providing an Internet experience that delivers information, resources and services most relevant to you. To achieve this part of website includes gathering of certain types of information concerning site users. As we trust your privacy is essential, we would like to explain the types of information we gather and the way in which we use it. This privacy policy pertains to the website.

This privacy policy covers two types of information gathered, personal and aggregated. The term “personal information” applies to data you voluntarily provide in connection with Website usage that identifies you and/or the firm on whose behalf you access and use the site. Personal information includes data submitted in connection with our services, e.g., your name, e-mail address, phone number, company affiliation, physical address and other personal information. The term “aggregated data” refers to general information concerning website visitors and users that refers to site uses including traffic patterns, number of visits to certain pages, visits from other web sites or to third-party web sites linked to the website, use of particular services and interest in services, information or website features or other parties made available through or found at the website.

What information is collected about you? How do we use it?

We make sure the personal information we obtain from you is not used in such ways you may be unaware of or not agreeable to. You may wish to submit info request pertaining to our site, participate in any promotions or subscribe to our e-mail or postal mail lists. In response, we may ask for such info as your name and postal address. In case you opt to provide us with this information, this shall only be used it in ways to specified by you at the bottom of the information gathering form.

Information collected on the Website may be used to:

  1. Register you as hotel member.
  2. Plan and purchase hotel accommodations
  3. Send marketing communications, exclusive offers or to conduct market research.
  4. Respond to your questions or suggestions.
  5. Improve the quality of site use.

Kindly note that the information collected is only used for site purposes, else in joint promotions with other a site partner. We do not sell, rent or share any of your personal information with any other party inc. any third-party joint promoters, nor use it for unapproved commercial uses. You may request to be removed from our lists at any time. All email messages distributed to our users enables the ability to easily unsubscribe.

Permission for Use

Site may collect and use personal info you submit in any way consistent with uses stated in this privacy policy or disclosed elsewhere at the Website when you submit such personal info. When submitting personal info or making requests, the intended use of info you submit shall be apparent in the context in which you submit it and/or because the website states intended purposes. By submitting personal info through the Website, you provide consent and permission for any use consistent with uses stated in this privacy policy or disclosed elsewhere at the website when submitting such personal info, and such consent will be presumed by the hotel, unless you state otherwise when submitting personal info. Kindly do not request any such communications on behalf of an individual or company if you are not authorised to make the request.

Secure Reservations

If you decide to make an online Website reservation, you will be linked to a reservation interface and a third-party booking engine provided by Trust. Whist it appears to be part of our site, the booking engine is in fact provided by a third party and it is governed by its privacy practices. We understand that security remains the primary concern of online consumers. Thus, we have carefully chosen the Booking Engine vendor. All information sent to this site, if in an SSL session, is encrypted, hence, it is secured against disclosure to third parties.

Protecting your information

We would like our website visitors to feel confident about using the site to plan and purchase their accommodations. Thus, site is committed to protecting the information we collect. Site has implemented a security programme to keep stored info in our systems protected from unauthorised access.

Our website is hosted in a secured environment. The website servers/systems are configured with data encryption, scrambling technologies, and industry-standard firewalls. When entering personal info during the reservation process or during a customer email sign-up, your data are protected by Secure Socket Layer (SSL) technology, hence safe transmission is ensured.

Withdrawing Consent to Use

Following your permission to employ your personal information, you may decide later that you no longer want the hotel to include you on its mailing list or otherwise contact you or use your personal information in the manner disclosed in this privacy policy or at the site, simply inform us by e-mailing a message, or by clicking the “Unsubscribe” button at the bottom of our email communication.

Use of Aggregated Data

We at the site are interested in improving the site, thus we develop and may offer new features and services. We monitor aggregate data regarding the website use for marketing purposes and to study, improve and promote use of the website. In connection with the aforementioned purposes, the site may share aggregate data with third parties collectively and anonymously. Disclosure of aggregate data does not disclose any personal information about individual website users, in ways that are liable to identify who they are or how to contact them.

Exceptions to Privacy Policy

Our site has two exceptions to these limits on use of personal information: (1) Site may monitor and, whenever we believe in good faith that disclosure is required, discloses information to protect the security, property, assets and/or rights of site from unauthorised use, or misuse of the site or anything found at the website. (2) Site may disclose information when required by law. however, this info provided solely to the extent necessary and in a way that maintains individuals’ privacy.


To enable various Website features, the site may assign one or more “cookies” to your internet browser. Cookies, among other things, speed navigation through our website, keep track of info so one need not re-enter each time one visits our site. Cookies may also provide you with customised content. A cookie is an internet mechanism composed of a small text file containing a unique identification that permits a web server to send small pieces of information or text through your browser and place them on your computer’s hard-drive for storage. This text enables the web server to ‘know’ if you have previously visited this webpage. Cookies by themselves cannot be used to find out the identity of any user. We use cookies to collect and maintain such aggregate data number of visitors to highlight areas that are most popular with our users and improve and update the content on our site. Whist while browsing our site, you also provide us with info that doesn’t expose your personal identity — what type of destination you’re exploring, for example. We use aggregate data only as explained in this privacy policy. We do not attach aggregate data to any name, address, or any other identifying information.

You may occasionally receive cookies from unaffiliated companies or firms, to the extent they advertise on our website or are linked to the website. These third-party cookies may collect information about you when you click on their advertising or content or link. This practice is standard in the internet industry. Due to the way the Internet operates, we cannot control collection of this information by these third parties, and these cookies are not subject to this privacy policy.

Children’s Privacy & Parental Consent

Please be aware that the hotel has not designed this website for, and does not intend for it to be used by anyone under the age of 18. Consequently, this website should not be used by anyone under the age of 18. Our privacy policy prohibits us from accepting users who are under this age. The site specifically requests that persons under the age of 18 shall not be using this site or submit or post information on the website. Should the hotel inadvertently acquire personal information or other data from users under the age of 18, the site will not intentionally provide these data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact that users under 18 18 used the website and submitted personal information without solicitation by or permission from site.


Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy: EU General Data Protection Regulation 2018 (GDPR)


This website collects and uses personal information for the following reasons:


Like most websites, this site uses Google Analytics (GA) to track user interaction. We use these data to determine the number of people using our site, to better understand how they find and use our web pages and to follow their ‘journey’ through the website.

Although GA records data such as geographic location, device, internet browser and operating system, none of these personally identifies users to us. GA also records your computer’s IP address, which could be used to personally identify you. Google, however, does not grant us access. We consider Google to be a third-party data processor

GA makes use of cookies, details of which may be found on Google’s developer guides. Our website uses the analytics.js implementation of GA. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

In addition to Google Analytics, this website may collect information (held in the public domain) attributed to the IP address of the computer or device that is being used to access it.


Should you opt to contact us using the contact form on our contact us page, none of the data you provide will be stored by this website or passed on to / be processed by any of the third party data processors defined in  Instead, the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted before being sent across the internet. The email content is then decrypted by our local computers and devices.

If you are under 16 you should obtain parental consent before joining email newsletter.


We use a number of third parties to process personal data on our behalf. These third parties have been carefully selected and they all comply with the legislation set out in section above.

  1. Microsoft (Privacy policy)
  2. Facebook (Privacy policy)
  3. Instagram (Privacy policy)


This policy covers use of cookies and other technologies. The types of cookies we use fall into three categories:

    These are vital for the smooth running of our services on our websites and apps. Without the use of these cookies, parts of our websites would not function. For example, session cookies allow a navigation experience that is consistent and optimal to user’s network speed and choice of device.
    These collect information about your use of our websites and apps, and enable us to improve the way it works.
  3. show us which are the most frequently visited pages. They also help identify any difficulties you may have in accessing our services. We thus can fix any problems. Additionally, these cookies allow us to identify overall patterns of usage at an aggregate level.
    We use these technologies to provide advertisements deemed more relevant to your interests. This can be done by delivering online adverts predicated on your previous web browsing activity. Cookies are placed on your browser that memorise websites you have visited. Advertising based on what you have been looking at is then displayed whenever visiting websites that use the same advertising networks.

We may also use cookies and similar technologies to provide you with adverts based on your location, enables click on and other similar interactions with our websites and apps.


We will report any unlawful data breach of this website’s database or database(s) of any of our third-party data processors to all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner have been stolen.


This privacy policy may change from time to time to conform with legislation and/or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.



What awaits you


Artboard 2 copy 19

Free Internet connection

Wellness area & Swimming pool

Pool Bar


Business facilities