At Ray Hotel (“Site”), privacy and confidentiality of user information is important. We are committed to maintaining the privacy and security of your user information. We may have this policy updated from time to time. Thus, kindly check here frequently. Management shall not disclose identifiable user information to any third party without consent.
What information is collected about you? How do we use it?
We make sure the personal information we obtain from you is not used in such ways you may be unaware of or not agreeable to. You may wish to submit info request pertaining to our site, participate in any promotions or subscribe to our e-mail or postal mail lists. In response, we may ask for such info as your name and postal address. In case you opt to provide us with this information, this shall only be used it in ways to specified by you at the bottom of the information gathering form.
Information collected on the Website may be used to:
- Register you as hotel member.
- Plan and purchase hotel accommodations
- Send marketing communications, exclusive offers or to conduct market research.
- Respond to your questions or suggestions.
- Improve the quality of site use.
Kindly note that the information collected is only used for site purposes, else in joint promotions with other a site partner. We do not sell, rent or share any of your personal information with any other party inc. any third-party joint promoters, nor use it for unapproved commercial uses. You may request to be removed from our lists at any time. All email messages distributed to our users enables the ability to easily unsubscribe.
Permission for Use
If you decide to make an online Website reservation, you will be linked to a reservation interface and a third-party booking engine provided by Trust. Whist it appears to be part of our site, the booking engine is in fact provided by a third party and it is governed by its privacy practices. We understand that security remains the primary concern of online consumers. Thus, we have carefully chosen the Booking Engine vendor. All information sent to this site, if in an SSL session, is encrypted, hence, it is secured against disclosure to third parties.
Protecting your information
We would like our website visitors to feel confident about using the site to plan and purchase their accommodations. Thus, site is committed to protecting the information we collect. Site has implemented a security programme to keep stored info in our systems protected from unauthorised access.
Our website is hosted in a secured environment. The website servers/systems are configured with data encryption, scrambling technologies, and industry-standard firewalls. When entering personal info during the reservation process or during a customer email sign-up, your data are protected by Secure Socket Layer (SSL) technology, hence safe transmission is ensured.
Withdrawing Consent to Use
Use of Aggregated Data
We at the site are interested in improving the site, thus we develop and may offer new features and services. We monitor aggregate data regarding the website use for marketing purposes and to study, improve and promote use of the website. In connection with the aforementioned purposes, the site may share aggregate data with third parties collectively and anonymously. Disclosure of aggregate data does not disclose any personal information about individual website users, in ways that are liable to identify who they are or how to contact them.
Our site has two exceptions to these limits on use of personal information: (1) Site may monitor and, whenever we believe in good faith that disclosure is required, discloses information to protect the security, property, assets and/or rights of site from unauthorised use, or misuse of the site or anything found at the website. (2) Site may disclose information when required by law. however, this info provided solely to the extent necessary and in a way that maintains individuals’ privacy.
Children’s Privacy & Parental Consent
Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy: EU General Data Protection Regulation 2018 (GDPR)
PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT
This website collects and uses personal information for the following reasons:
SITE VISITATION TRACKING
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use these data to determine the number of people using our site, to better understand how they find and use our web pages and to follow their ‘journey’ through the website.
Although GA records data such as geographic location, device, internet browser and operating system, none of these personally identifies users to us. GA also records your computer’s IP address, which could be used to personally identify you. Google, however, does not grant us access. We consider Google to be a third-party data processor
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
In addition to Google Analytics, this website may collect information (held in the public domain) attributed to the IP address of the computer or device that is being used to access it.
Should you opt to contact us using the contact form on our contact us page, none of the data you provide will be stored by this website or passed on to / be processed by any of the third party data processors defined in Instead, the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted before being sent across the internet. The email content is then decrypted by our local computers and devices.
If you are under 16 you should obtain parental consent before joining email newsletter.
THIRD PARTY DATA PROCESSORS
We use a number of third parties to process personal data on our behalf. These third parties have been carefully selected and they all comply with the legislation set out in section above.
- ESSENTIAL COOKIES AND SIMILAR TECHNOLOGIES
These are vital for the smooth running of our services on our websites and apps. Without the use of these cookies, parts of our websites would not function. For example, session cookies allow a navigation experience that is consistent and optimal to user’s network speed and choice of device.
- ANALYTICS COOKIES AND SIMILAR TECHNOLOGIES
These collect information about your use of our websites and apps, and enable us to improve the way it works.
- show us which are the most frequently visited pages. They also help identify any difficulties you may have in accessing our services. We thus can fix any problems. Additionally, these cookies allow us to identify overall patterns of usage at an aggregate level.
- TRACKING, ADVERTISING COOKIES AND SIMILAR TECHNOLOGIES
We use these technologies to provide advertisements deemed more relevant to your interests. This can be done by delivering online adverts predicated on your previous web browsing activity. Cookies are placed on your browser that memorise websites you have visited. Advertising based on what you have been looking at is then displayed whenever visiting websites that use the same advertising networks.
We will report any unlawful data breach of this website’s database or database(s) of any of our third-party data processors to all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner have been stolen.